At Travel On Wheels Holidays Pvt. Ltd., customer satisfaction is our priority. We strive to provide smooth and hassle-free travel experiences. However, we understand that travel plans may change due to unforeseen circumstances. This policy outlines the terms and conditions applicable to booking cancellations and refunds.
Flight, Hotel and Tour Bookings: Refund eligibility and amounts depend on the terms and conditions of the respective airlines, hotels, and third-party service providers. Certain bookings may be non-refundable or subject to cancellation charges.
Domestic and International Tour Packages: Refunds for cancelled tour packages will be determined according to the cancellation terms communicated at the time of booking, the number of days remaining before departure, and applicable supplier charges.
Cancellation Charges: Applicable cancellation fees, administrative charges, and supplier penalties may be deducted from the eligible refund, subject to the agreed booking terms and applicable law.
Refunds, where approved, will be processed after the applicable cancellation charges and other permitted deductions have been determined.
The processing time may vary depending on the type of booking, payment method, airline, hotel, or other service provider involved.
For bookings requiring refunds from third-party providers, additional processing time may be necessary. We will make reasonable efforts to keep customers informed about the status of their refund requests.
Certain bookings, including promotional fares, discounted packages, and specially negotiated hotel or travel arrangements, may be non-refundable where this condition was disclosed and agreed upon at the time of booking.
Refunds for partially used services, missed departures, or no-shows are subject to the applicable booking terms and supplier policies.
Any refund request relating to a service that was not provided will be reviewed in accordance with the booking terms and applicable law.
In the event of natural disasters, government restrictions, flight disruptions, or other unforeseen circumstances affecting travel arrangements, available cancellation, rescheduling, and refund options will depend on the circumstances, the applicable supplier policies, and applicable law. Travel On Wheels Holidays Pvt. Ltd. will make reasonable efforts to assist customers and communicate available options.
To initiate a cancellation or refund request, customers should contact our team through the official contact details below and provide their booking reference number, traveller details, travel dates, and reason for the request.
Our team will review the request and communicate the applicable cancellation terms and refund eligibility.
Company: Travel On Wheels Holidays Pvt. Ltd.
Website: https://www.travelonwheels.in/
Email: gaurav@travelonwheels.in | info@travelonwheels.in
Phone: +91 99902 05804 / +91 95828 45458
Travel On Wheels Holidays Pvt. Ltd. reserves the right to update this policy when necessary, subject to applicable law. The booking terms communicated and agreed upon at the time of confirmation will apply to the relevant booking, subject to applicable legal requirements.
For any questions or assistance regarding cancellations and refunds, please contact our team using the details provided above.
@ 2022 Travel On Wheels Holidays Pvt Ltd. All Rights Reserved.
